Suggested Plug-in: Gmail Directory

mike waid's Avatar

mike waid

15 May, 2014 10:22 PM

We moved all our email from Exchange to Google, including the GAL. AirMail is unable to lookup/auto-complete names unless they are in my personal address book. I do not want to add thousands of contacts to my address book, then have them become static and out dated. Google only allows Exchange activesync on mobile devices, so I often lookup email address on my phone and then type them into AirMail.

  1. 1 Posted by Craig on 17 Jun, 2014 06:52 AM

    Craig's Avatar

    +1 from me...

    Mavericks now has good CalDav integration for google apps directory, so you could either use the contacts API to access a directory lookup like or you could roll your own caldav based on the gmail account details.

  2. 2 Posted by Eric Gjerde on 11 May, 2015 03:01 PM

    Eric Gjerde's Avatar

    This is still such a problem, which makes this app a complete no-go for our company to use for our gmail migration. such a bummer. Why isn't this fixed already?

  3. 3 Posted by Teresa on 24 Sep, 2015 01:56 AM

    Teresa's Avatar

    I really can't believe that this isn't supported yet.

  4. 4 Posted by finkspam on 09 Oct, 2015 03:10 AM

    finkspam's Avatar

    Is this even on the roadmap? I can't use this if I can't autocomplete.

  5. 5 Posted by tlokitz on 09 Oct, 2015 04:12 PM

    tlokitz's Avatar


  6. 6 Posted by mike waid on 09 Oct, 2015 04:21 PM

    mike waid's Avatar

    This was working for a while but has stopped working a couple betas back. The inital release required you to revoke access to Airmail and then regrant permissions, but this does not seem to fix it any longer.

  7. 7 Posted by Eric Gjerde on 09 Oct, 2015 04:29 PM

    Eric Gjerde's Avatar

    We've pulled the plug on using airmail for our mac users institutionally, which is unfortunate as it was the best option available. This was, seriously, the main reason... not auto-completing people from the google directory made it unusable.

    Other apps (mac mail) seem to be able to do this just fine, I would have to imagine there's an API you can hook into? I mean... it's ridiculous.

    Anyway, we've moved on, so even if it gets fixed now, it won't matter. Too late, Airmail.

  8. 8 Posted by yortzec on 03 Dec, 2015 10:03 PM

    yortzec's Avatar

    +1 this feature would be incredibly helpful!

  9. 9 Posted by Jeffery Smith on 13 May, 2016 06:15 PM

    Jeffery Smith's Avatar

    I've been told this should be working, but I'm still not seeing communication with Gmail. Back to for me.

  10. Support Staff 10 Posted by Airmail on 28 Sep, 2016 07:55 PM

    Airmail's Avatar

    is integrated with the app actually.

  11. Airmail closed this discussion on 28 Sep, 2016 07:55 PM.

  12. Jeff Smith re-opened this discussion on 29 Sep, 2016 01:01 AM

  13. 11 Posted by Jeff Smith on 29 Sep, 2016 01:01 AM

    Jeff Smith's Avatar

    The performance of it in my company's Google Apps account is spotty at best. If it does resolve it's a long pause, upwards of 3-5 seconds

    Jeff Smith
    Sent with Airmail

  14. 12 Posted by Rob M on 16 Feb, 2017 01:16 AM

    Rob M's Avatar

    The Directory Search function when using Gmail (Business G-Suite) seems to be broken with Airmail 3 when running Sierra 10.12.3. Have no past experience, as I am first-time user here.

    Just installed and setup accounts. Made sure to have "Directory Search" clicked in the Account options. When composing a new message and typing in a recipients name (first or last) there is nothing happening.

    I am not syncing with native right now either as there is a different issue with Internet Accounts on Mac setting up Google accounts.

    I can receive and send mail no problem with Air Mail, and auto-complete address/names with local saved to Air Mail contacts. Directory access is non-existent.

    is this known issue or am I the lone-wolf here?

  15. 13 Posted by mike waid on 16 Feb, 2017 03:57 PM

    mike waid's Avatar

    I concur. This seems to get broken from time to time. I also have found that the iOS version will only search MY Contacts and not the corporate Google Directory.

  16. 14 Posted by Maximilian Will... on 29 Sep, 2017 12:08 PM

    Maximilian Willert's Avatar

    App version: Airmail 3 Version 3.5 (452)
    Current OS: High Sierra 10.13

    I only have auto fill problems when I have a second non g-suit google account setup in the cloud. If I use my office account only, all works perfectly.

  17. 15 Posted by Pk on 05 Oct, 2017 07:12 PM

    Pk's Avatar

    Auto-fill isn't working for me at all...

  18. 16 Posted by Maximilian Will... on 05 Oct, 2017 09:39 PM

    Maximilian Willert's Avatar

    App version: Version 3.5 (452)
    Current OS: High Sierra 10.13

    Same, not working at all anymore, even with single gmail account active. It's driving me insane, I think I need to go to the clinic. Where am I.

  19. 17 Posted by Jeremy on 06 Oct, 2017 05:28 PM

    Jeremy's Avatar

    Yes, Google Domain address lookup is not working in High Sierra when in full screen. If you are not fullscreen it work. I was told the info was passed along to developers. This was over a week ago.

    Is there an update to this yet?

  20. Support Staff 18 Posted by Airmail on 06 Oct, 2017 05:29 PM

    Airmail's Avatar

    this should be fixed now

  21. 19 Posted by mike waid on 08 Oct, 2017 04:24 PM

    mike waid's Avatar

    I am using build 456 and Google Directory lookup is not working. I have 5 Google App accounts, but only 1 uses the Google Directory. It only searches My Contacts.

  22. 20 Posted by Max Frolov on 23 Jan, 2020 03:48 PM

    Max Frolov's Avatar

    Version 3.6.73 (557), autocomplete from Google Directory contacts is not working (18 frequent of 500+ directory contacts are synced)

  23. 21 Posted by Jason Miller on 23 Jan, 2020 04:27 PM

    Jason Miller's Avatar

    Ditto, this is not working in the current version. Makes it difficult to use Airmail, I am constantly switching back to Gmail and may need to forgo using Airmail at all.

  24. 22 Posted by bryan on 21 Feb, 2020 09:53 PM

    bryan's Avatar

    Finally, after a handful of searches over a number of weeks about this issue with Airmail I am glad to have found a thread with others that are also experiencing the same problem. It was previously working and now broken, and I had gone through all the various settings to confirm and or enable/disable without success.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

29 Jun, 2021 10:59 AM
29 Jun, 2021 10:32 AM
01 Jun, 2021 06:34 AM
22 Apr, 2021 04:33 AM
21 Apr, 2021 06:18 AM