Airmail completely not functional - just a big grey screen

Carrie's Avatar


02 Jul, 2018 07:49 PM

Airmail was frozen, so I force quit and now all I get this is grey box. I've restarted my computer and still - just this grey box. Anyone else?

I'm on a MacBook Pro running High Sierra (10.13.5)

  1. Support Staff 1 Posted by Airmail on 03 Jul, 2018 12:30 PM

    Airmail's Avatar

    delete the airmail data
    is a db corruption

  2. 2 Posted by Peter on 21 Feb, 2019 12:39 PM

    Peter's Avatar

    I have the same problem. I even deleted the app, but it keeps showing the grey screen.

  3. 3 Posted by Maria on 18 Apr, 2019 02:06 PM

    Maria's Avatar

    Any fix yet? I've tried deleting all data, reinstallling, updating, restarting... everything short of wiping my computer, and still shows up blank. Composer works though...

  4. 4 Posted by Kevin on 15 May, 2019 10:44 PM

    Kevin's Avatar

    I had this same issue. The problem for me was the templates I had saved.
    When I went in and deleted the folder they were stored in, my inbox magically reappeared. It has happened multiple times and it's the same fix every time. To find the folder create a new message FILE > New Message. Pick a template and go down to Show in Finder. Move them all to your desktop and Voila.

    You can move them back later although mine keep reappearing because they are on mt iPad also. Let me know if this works for you.

  5. 5 Posted by Willem on 05 Jun, 2019 05:24 PM

    Willem's Avatar

    Thanks!!! This worked for me as well, very grateful!

  6. 6 Posted by Grattan on 08 Jul, 2019 04:37 PM

    Grattan's Avatar

    I had this same issue and utilized the same method above (removing templates) and it worked for me as well. Thank you for the insight. Finding this feed was faster than any response I got from AirMail live support :/

  7. 7 Posted by Jo Wagner on 13 Sep, 2019 10:18 AM

    Jo Wagner's Avatar

    This was so helpful! The fix also worked for me! Airmail should really take note of this issue and fix it. The templates are so helpful. Wouldn't want to lose that feature.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • Screen_Shot_2018-07-02_at_3.46.24_PM.png 566 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

29 Jul, 2021 08:52 AM
28 Jul, 2021 08:45 AM
28 Jul, 2021 06:08 AM
29 Jun, 2021 10:59 AM
29 Jun, 2021 10:32 AM