Cannot Check for Updates

steve's Avatar

steve

14 Feb, 2018 08:40 PM

Hello,

Any ideas on how to fix my issue?

Ever since I installed Airmail Beta Version 3.5.5 (471), I can no longer "Check for updates".

I'm getting the following error pop-up:

Update Error
Airmail can’t be updated when it’s running from a read-only volume like a disk image or an optical drive. Move Airmail to Applications folder using Finder, relaunch it from there, and try again.

(see pop-up example: https://www.screencast.com/t/wH74GSYvz1)

Running macOS Sierra 10.12.6

-steve

  1. Support Staff 1 Posted by Airmail on 14 Feb, 2018 09:00 PM

    Airmail's Avatar

    Please reinstall the beta.

    airmailapp.com/beta

  2. 2 Posted by steve on 14 Feb, 2018 09:30 PM

    steve's Avatar

    Hello,

    Sorry, still the same issue after reinstalling the beta,

    I noticed Airmail.app now runs from "AppTransLocation". Any way to fix this?

    See here:

    MacBook-Pro:AirMail steve$ ps -ef | grep -i airmail | grep -v grep
    501 26495 1 0 4:19pm ?? 0:24.58 /private/var/folders/6s/hksp_j2s255_9xx41y1ljbmw0000gn/T/AppTranslocation/2BEC0B59-A9F4-42EC-92F2-11FC4ACF5BF7/d/Airmail Beta.app/Contents/MacOS/Airmail Beta 501 26510 1 0 4:19pm ?? 0:00.04 /private/var/folders/6s/hksp_j2s255_9xx41y1ljbmw0000gn/T/AppTranslocation/2BEC0B59-A9F4-42EC-92F2-11FC4ACF5BF7/d/Airmail Beta.app/Contents/XPCServices/org.sparkle-project.InstallerStatus.xpc/Contents/MacOS/org.sparkle-project.InstallerStatus MacBook-Pro:AirMail steve$

  3. 3 Posted by Stephan on 15 Feb, 2018 08:46 AM

    Stephan's Avatar

    Hello Steve I had exactly this problem and other with "Airmail" and one other Program under the Installation with "Path Finder of Cocoatech". Installation under the Mac Finder then worked. Maybe that's your solution.

  4. 4 Posted by steve on 15 Feb, 2018 12:44 PM

    steve's Avatar

    Hi Stephan,

    You made my day, many thanks! Indeed, I installed the app using Cocoatech Pathfinder and it caused the issue. No more problems after I installed Airmail via the built-in Finder.

    Best,
    Steve Williams

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