Downloading Attachments Fails

alsiladka's Avatar


13 Jan, 2018 08:19 AM

From the past very many weeks, attachments do not get downloaded despite waiting for minutes together. It is easier to open the webmail to download attachments lately for Gmail accounts.

  1. Support Staff 1 Posted by Airmail on 16 Jan, 2018 03:24 PM

    Airmail's Avatar

    what kind of attachments?

  2. 2 Posted by Damian on 20 Jan, 2018 07:14 PM

    Damian's Avatar

    The same here. Jpg files in my case

  3. 3 Posted by Wilco on 11 Feb, 2018 02:10 PM

    Wilco's Avatar

    Here the same for pdf’s mostly but also other type of files. Only happens on the iPad Air, iPhone 7 and iPad mini have no issue.

  4. Support Staff 4 Posted by Airmail on 04 Mar, 2018 05:10 AM

    Airmail's Avatar

    rebuild the message cache for that account please

  5. 5 Posted by Kerry on 08 Apr, 2019 04:43 AM

    Kerry's Avatar

    Hi having the same issues - any resolution as yet?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

29 Jul, 2021 08:52 AM
28 Jul, 2021 08:45 AM
28 Jul, 2021 06:08 AM
29 Jun, 2021 10:59 AM
29 Jun, 2021 10:32 AM