Archived emails disappear from Airmail

Andrea's Avatar


26 Dec, 2017 06:30 PM

I've recently begun using Airmail Beta in the hopes of maintaining Inbox Zero and using Archives instead of my inbox to store old emails. I tested this by archiving an email and then searching for it on Airmail, and the message was found immediately. However, I am now losing emails as I archive them, and I cannot search for them in Beta. I already reset my cache and let the app spend a day "initializing" and going through my emails. I sent myself another test email to archive, and it has disappeared. I cannot search for it. Gmail in my browser finds all those messages immediately.

I know these messages are supposed to go into my All Mail folder on Airmail, but they don't. They're just gone. I also know this is not how Airmail is supposed to function. What might be causing this problem?

I'm on a new MacBook Pro running High Sierra (version 10.13.2), and my Airmail is up to date.


  1. 1 Posted by Carolyn on 23 May, 2018 01:06 PM

    Carolyn's Avatar

    I'm using Airmail 3 and currently have the same problem - when I archive messages they disappear. I cannot search for them, and they do not appear in my All Mail folder. Is there a solution to this?

  2. 2 Posted by Bob on 05 Jun, 2018 05:09 AM

    Bob's Avatar

    Same problem here

  3. 3 Posted by Leo on 17 Jun, 2018 09:36 PM

    Leo's Avatar

    I am having the same problem. However, it appears to be intermittent where some archived emails are showing up in Archive and others are not. Also, I am using the alpha version of AirMail 3 and not the beta.

  4. 4 Posted by Rick on 20 Jul, 2018 11:41 PM

    Rick's Avatar

    I'm getting the same issue in Airmail 3. But I can find them if I search for them, I just can't figure out where they are being held such that search is finding them. It's not in the Archive folder. This is very concerning. I'd love to use the button to move them to archive but once that happens, they're no longer visible. Would be nice to see a response from the developer on this.

  5. 5 Posted by tomas.gourville on 03 Dec, 2018 03:41 PM

    tomas.gourville's Avatar

    Any update on this? same problem here..

  6. Support Staff 6 Posted by Airmail on 05 Dec, 2018 01:25 PM

    Airmail's Avatar

    can you check the folder mapping for the specific account?

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