search box not appearing

shan sinha's Avatar

shan sinha

28 Nov, 2017 11:40 PM

search box is not appearing

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  1. Support Staff 31 Posted by Airmail on 04 Jul, 2018 08:38 PM

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    just tested with an external monitor
    do I have to set them as mirroring?
    seems an erratic bug
    cannot replicate it

  2. Airmail closed this discussion on 04 Jul, 2018 08:38 PM.

  3. Airmail re-opened this discussion on 04 Jul, 2018 08:39 PM

  4. 32 Posted by Christopher Waw... on 09 Jul, 2018 08:51 PM

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    This is happening as well. I use two external monitors on MacOS 10.13.5.

  5. 33 Posted by Matt on 12 Jul, 2018 09:43 PM

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    I have this issue too. I have one external monitor.

    Quitting and restarting Airmail brought the search field back.

  6. 34 Posted by Gabe on 21 Jul, 2018 04:34 PM

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    Same. I use an external monitor, not with mirroring. When I unplug the external, it does not fix the problem. The only fix is to reboot Airmail.

    Airmail, please respond to this group with a fix. This has been going on for some time now.

  7. 35 Posted by Jon Stonis on 02 Aug, 2018 02:05 PM

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    I experience the same issue. The search bar (top-right) area disappears after the app has been open for X hours. If I close Airmail and then re-open it will appear. Kind of a pain and would like to see this fixed.

  8. 36 Posted by Michael on 17 Aug, 2018 04:10 PM

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    Same, no search box since started using external monitor.

  9. Support Staff 37 Posted by Airmail on 21 Aug, 2018 05:45 AM

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    seems related to external monitor
    I 'm using an external monitor but I cannot replicate
    there is one event that triggers the missing search box?

  10. 38 Posted by Vitezslav on 17 Sep, 2018 01:36 PM

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    my search box is disappearing regularly as well and only restart of Airmail can solve it. It doesn't matter if I have external monitor or not. It happens all the time. Very annoying

  11. 39 Posted by Robert on 02 Oct, 2018 10:21 PM

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    The search box disappears regularly. Probably at least once a day.

    It is becoming almost worth changing apps as it is so disrupting to productivity.

    Is this problem going to be solved?

    The problem has been known for a long time know.

    Thanks in advance.

  12. Support Staff 40 Posted by Airmail on 10 Oct, 2018 11:39 AM

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    I cannot replicate the issue
    with dual monitor, is probably due with that configuration
    thanks for reporting

  13. 41 Posted by Jian Wu on 16 Oct, 2018 01:00 PM

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    I have the same issue. This issue has been posted online long time ago. The administrator should pay attention to this problem as without searching function, reading a massive amount of emails is a huge pain. This could lead to the entire app become useless.

  14. 42 Posted by Nora on 15 Nov, 2018 03:14 PM

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    Same issue here and it is VERY annoying. I have to dig through emails pretty frequently throughout the day and at least once a day have to save started drafts, star open emails so I remember which I need to address, etc so that I can restart the application.

    PLEASE fix this bug. Ive grown accustomed to the interface and otherwise very much like this email platform, but this issue is enough to make me want to switch.

  15. 43 Posted by Steve on 16 Nov, 2018 05:20 PM

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    I get the same issue. The search box in Airmail disappears all the time. It's very frustrating. Please can you fix this a.s.a.p.

  16. 44 Posted by min on 18 Nov, 2018 07:14 PM

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    Damn, again!!! Dissapeared. Last time I was offered to take Airmail Beta. It worked so far until today - search box is gone!

  17. 45 Posted by jcgrij on 22 Nov, 2018 06:28 PM

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    Exactly same issue. I connect/disconnect from several different monitors during the day and it makes Airmail completely unusable.

  18. 46 Posted by Accuria on 02 Dec, 2018 08:16 PM

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    I've also had this for almost a year now, can you please look into getting this fixed? It has been an open issue for quiet a while.

  19. 47 Posted by cachedout on 14 Jan, 2019 04:28 PM

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    It's kind of crazy this issue isn't fixed. Search functionality for an email client is just about the most important feature. :)

  20. 48 Posted by Adrienne Garlan... on 14 Jan, 2019 07:04 PM

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    Agreed - this happens all the time to me and it is super annoying. This should be an easy fix, and I agree with the other comment that it makes me want to try out a different email program, even though I have been committed to Airmail for years.

  21. 49 Posted by Nora Villarreal on 23 Jan, 2019 09:32 PM

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    I'm just back to vent again because this is STILL happening pretty frequently. Yesterday, I took a deep breath to calm myself down, then I saved open emails (that I keep open for easy retrieval throughout the day) and drafts restarted the program.

    Today, while already having a hectic and beyond crap day, I open the main Airmail screen to quickly find an email from last June that I need to reference, and sure enough, SEARCH BOX IS GONE. I think I saw red. Please, please, please fix this bug.

  22. 50 Posted by James Mentz on 24 Jan, 2019 09:04 AM

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    Come on Airmail, shocking that is STILL an issue. How come nobody from support is addressing this here? Started looking at alternative email apps today...

  23. 51 Posted by David Vass on 19 Feb, 2019 09:15 AM

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    Same issue. Unfortunately I have no idea how to replicate. I just realised today, that there's no search box. Restarting the app helped.

  24. 52 Posted by Kevin Smith on 11 Mar, 2019 09:06 PM

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    I'm having this same issue with v3.6.57 on a dual monitor setup. No search bar shows up and using the "Search All Messages" menu item does nothing. Unsure what causes the problem -- but I find that it's missing when I go to search email fairly regularly, and it seems to have just started for me in the last month. Restarting fixes the problem but if I have to restart every time I want to search my messages, that's a dealbreaker... one of the reasons I switched to AirMail is because it had better search functionality than Apple Mail.

  25. 53 Posted by Andrew Dellanto... on 14 Mar, 2019 06:33 PM

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    Add one more to the chorus - this is an issue for me with 3.6.57 (543) both on a MacBook Pro (13 inch early 2015, High Sierra 10.13.4) with external monitor and on the MacBook by itself. In general the app is slow when switching between inbox menu items (all / drafts / sent mail / search etc) and all too often hangs. Airmail admin folks, please help us here!

  26. 54 Posted by Mike Place on 14 Mar, 2019 08:36 PM

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    I deleted Airmail today and switched to Thunderbird, mostly due to this issue.

    I totally understand that software has bugs, but this is critical functionality affecting a very common use case and it looks like all the attention it has received has been a half-hearted attempted to duplicate it and no attempts to fix it.

  27. 55 Posted by Daid OBanion on 24 Apr, 2019 05:02 PM

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    I'm adding my voice. This has been happening frequently. No, I can't replicate it perfectly. Yes, it does sometimes happen when I'm using an external monitor. Yes, it also happens without an external monitor. Yes, you must quit the program and restart. The search area/box in the top right of the application just vanishes. You don't notice it missing when you're not using it, naturally, so it's not really possible for us (the users/customers) to tell you (dear developer) the moment it happens. I just know when it happens to be missing.
    Suggestion: add a "Search bar" in the menu option for "View". If we could just go and mark it for reappearing, or even to create a floating window for searching, I think most of us would cope with this challenge. Closing the app and losing your open emails is indeed problematic. I feel the same as Mike Place and am considering another email app.

  28. 56 Posted by Andrew Wright on 09 May, 2019 01:06 PM

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    search bar regularly disappears

    Version 3.6.58 (546)

  29. 57 Posted by Claudia on 10 May, 2019 06:27 PM

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    Happens for me, too.

    Please fix this, or at least provide a way to re-add the search field as suggested by Daid OBanion in #55.

  30. 58 Posted by Mike on 10 May, 2019 09:56 PM

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    Occasionally missing search bar. Very annoying that this bug hasn't been fixed as search is one of the most powerful feature Airmail provides.

  31. 59 Posted by Henning Grote on 20 May, 2019 10:25 AM

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    The search input field is frequently missing in airmail and I have to quit and restart the app to have the search input field reappear again.

    Please fix this

    Airmail Version 3.6.58 (546)
    MacOS: 10.13.6 (17G65)
    MBP 13", 2017, 2 Thunderbird/USB-C Ports
    2,3 GHz Intel Core i5
    16 GB 2133 MHz LPDDR3
    Intel Iris Plus Graphics 640 1536 MB

  32. 60 Posted by Goran on 27 May, 2019 12:12 PM

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    Search is still disappearing

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