search box not appearing

shan sinha's Avatar

shan sinha

28 Nov, 2017 11:40 PM

search box is not appearing

  1. Support Staff 1 Posted by Airmail on 29 Nov, 2017 11:41 AM

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    can you replicate it?

  2. 2 Posted by Mike Thibideau on 14 Jan, 2018 10:34 PM

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    Same problem as Shan. Search missing.

  3. Support Staff 3 Posted by Airmail on 16 Jan, 2018 03:26 PM

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    can you replicate?

  4. 4 Posted by Shan Sinha on 16 Jan, 2018 03:27 PM

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    Not reliably. It happens multiple times throughout the day and I have to
    restart Airmail to bring it back.

    Is there anything else I can do to help track it down?

  5. Support Staff 5 Posted by Airmail on 16 Jan, 2018 03:33 PM

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    what version of iOS and Mac are you on?

  6. 6 Posted by Shan Sinha on 16 Jan, 2018 03:34 PM

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    This is on my Mac. I am on 10.13.2 (High Sierra)

  7. Support Staff 7 Posted by Airmail on 16 Jan, 2018 03:35 PM

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    not retina right?

  8. 8 Posted by Shan Sinha on 16 Jan, 2018 03:39 PM

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    not retina.

  9. 9 Posted by Ireney on 14 Feb, 2018 03:48 AM

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    I have an issue with the search box as well. It is available when I first launch the client, but simply disappears after some time. Restarting Airmail brings it back. I'm on a late 2013 Retina MacBook Pro running High Sierra. The laptop is connected to a Thunderbolt dock 24/7. I think it could be happening after it goes to sleep and I wake it up, but that I'm not 100% certain. I will monitor this more closely and see if I can replicate it.

    I'm using v3.5.4 (467).

  10. 10 Posted by Dodobird on 19 Feb, 2018 07:28 PM

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    Hi there,

    Same here. The search box disappears after sometime. I am uncertain as to what causes it, but it seems to happen after I lock my screen.

    I am also on a MacBook pro running High Sierra.

  11. 11 Posted by Dodobird on 19 Feb, 2018 07:29 PM

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    here is a screenshot

  12. 12 Posted by Robert on 23 Feb, 2018 09:37 AM

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    I have the same issue. Search bar disappears until I relaunch the app.

  13. 13 Posted by rich on 24 Feb, 2018 05:31 PM

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    I have this issue, I can't take it much longer.

    Seems to consistently disappear after the app is running for some time. Quit/restart fixes it. Latest MacOS, latest AirMail.

  14. 14 Posted by Vin on 03 Mar, 2018 07:06 PM

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    Same issue here. Happens a couple of times a day.

    MBP2014 on HighS.

  15. Support Staff 15 Posted by Airmail on 04 Mar, 2018 05:00 AM

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    version 475?

  16. 16 Posted by Richard Langsto... on 05 Mar, 2018 07:47 PM

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    Version 3.5.4 (467)

  17. 17 Posted by Chad on 10 Mar, 2018 11:49 AM

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    Same here
    Version 3.5.4 (467)

  18. 18 Posted by Taylor on 14 Mar, 2018 04:33 PM

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    I have the same issue. I am able to somewhat reproduce the issue. I using a 15" 2017 Mac Book Pro running MacOS 10.13.3 and AirMail 3.5.4. At work, I connect my Mac to 2x Thunderbolt Displays via a Thunderbolt 2 to Thunderbolt 3 adapter, and at home I use a Thunderbolt 3 dock. The search bar almost always disappears when I wake my Mac from sleep by opening the lid and then immediately plugin the Thunderbolt 3 / USB-C cable at home or at work, so it's something related to waking the computer after it's been asleep for an hour or so and then connecting it to external displays. The only way to get the search bar to reappear is by quitting and relaunching AirMail. I often have an issue with AirMail not displaying when clicking on the App icon in the dock. It's like the window has moved itself completely off the screen, but I am able to bring it back on the screen by clicking on Window --> Zoom in the toolbar at the top of the screen. Hope this helps.

  19. 19 Posted by Toby on 19 Mar, 2018 09:38 AM

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    This is also an issue for me no search button- very frustrating. Even when you go in to the menu bar and go to edit/search all messages it goes straight to the search results and says no message found - there is nowhere to input your search terms. I am using Airmail 3.5.4 on a macbook air v 10.13.3

  20. Support Staff 20 Posted by Airmail on 19 Mar, 2018 02:12 PM

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    do you have dueal screen as well?

  21. 21 Posted by Michael Shafran on 22 Mar, 2018 12:55 PM

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    I'm also having the same issue. I'm using a Dual Screen, but it's set to mirror, so I don't know why there's an issue. But so many of us are having the same problem, it seems like it should be a high-priority fix. I haven't been able to let go of Mail Mac, simply because I need its search capabilities. It's very frustrating.

  22. Support Staff 22 Posted by Airmail on 22 Mar, 2018 05:21 PM

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    can you replicat the issue? how it happens? do you use Airmail in Primary Or secondary screen?

    thank you

  23. 23 Posted by John Niernberge... on 11 Apr, 2018 03:23 PM

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    Same here. Just happened today for the first time. Annoying to say the least. Did not fix on restarting Airmail.

    MacOS: 10.13.4
    Airmail: 3.5.4

  24. 24 Posted by Mindaugas on 28 May, 2018 03:31 PM

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    Dissapeared, too and then came back after restarting. Question, will it stay?

  25. 25 Posted by Mike on 28 May, 2018 09:39 PM

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    I have the same issue where the search bar will disappear.

    Is there a fix for this?

  26. 26 Posted by Leon on 19 Jun, 2018 08:01 PM

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    Having the same issue here. It appears after you restart but disappears after a while.
    MacOS: 10.13.5
    Airmail: 3.5.6

  27. 27 Posted by Meara McLaughli... on 26 Jun, 2018 07:00 PM

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    I am having the same problem. the Search has worked since I started using it and today disappeared. here is the screen shot.

    I am on Mac High Sierra 10.13.4

  28. Support Staff 28 Posted by Airmail on 27 Jun, 2018 05:48 PM

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    do you have a pattern to replicate?
    do yo use and external monitor?

  29. 29 Posted by Shan Sinha on 27 Jun, 2018 05:49 PM

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    I do use an external monitor. no pattern.

    one possibility of pattern is that something happens after my laptop falls
    asleep and wakes up.

    *Shan Sinha*
    CEO | Highfive | 206.465.4631

  30. 30 Posted by stefan on 04 Jul, 2018 12:16 PM

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    same here, macbook mid 2014, newest os, airmail 481. Can not not replicate it

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