Ordering of conversations with snoozed messages

Andy's Avatar


06 Oct, 2016 08:06 AM

If I reply to an email and then snooze the conversation (as a reminder to myself to follow up at some later time), when the conversation reappears in my inbox the messages are out of order. Specifically, it seems that the last message I received is moved to the top and appears before the last email I sent, which should actually appear at the top.

In my view, when a snoozed conversation reappears in the inbox, the messages within it should remain in the order in which they were sent and received.

  1. 1 Posted by Eric on 25 Oct, 2016 04:54 PM

    Eric 's Avatar

    Completely agree. There has to be a way to fix this. Really hard to follow when I do this.

  2. 2 Posted by Kirill on 26 Oct, 2016 06:36 AM

    Kirill's Avatar

    +1, very confusing behaviour

  3. 3 Posted by Peter on 08 Feb, 2017 08:22 AM

    Peter's Avatar

    +1, already caused quite an embarrassing conversation for me twice. Please fix!

  4. 4 Posted by Anne on 28 Mar, 2017 07:00 PM

    Anne's Avatar

    +1, I have the same problem and it's become very annoying to disentangle the order of emails after snoozing

  5. 5 Posted by jackrahaim on 10 Apr, 2017 12:17 AM

    jackrahaim's Avatar
    • 1 Completely agree. Please fix. Isn't the first programming task we all learn: how to sort?
  6. Support Staff 6 Posted by Airmail on 10 Apr, 2017 02:41 AM

    Airmail's Avatar

    is not a sort issue
    just a design choice
    the message keep the snooze date instead of the original one

  7. 7 Posted by Anne on 10 Apr, 2017 08:36 AM

    Anne's Avatar

    It would be great to have this as a setting: whether to keep the snooze date or the original date when displaying a conversation

  8. Support Staff 8 Posted by Airmail on 22 Apr, 2017 03:52 PM

    Airmail's Avatar

    Can you post a screen with the dates that are wrong and the desidered behaviour please.

  9. 9 Posted by Anne on 24 Apr, 2017 05:50 AM

    Anne's Avatar

    Here is an example where snoozing messed up the conversation order - I'd like the thread to stay in chronological order, with the most recent messages on top.

  10. Support Staff 10 Posted by Airmail on 25 Apr, 2017 04:57 PM

    Airmail's Avatar

    please post detailed steps to reproduce the issue

  11. Support Staff 11 Posted by Airmail on 25 Apr, 2017 07:16 PM

    Airmail's Avatar


    please try this build and report if the isue is fixed thanks

  12. 12 Posted by Anne Urai on 25 Apr, 2017 08:26 PM

    Anne Urai's Avatar

    Thanks, in this beta version the issue seems fixed. I'll use this one until the next stable release comes along!

  13. Support Staff 13 Posted by Airmail on 25 Apr, 2017 10:00 PM

    Airmail's Avatar

    thanks :)

  14. Airmail closed this discussion on 25 Apr, 2017 10:00 PM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac

Recent Discussions

29 Jun, 2021 10:59 AM
29 Jun, 2021 10:32 AM
01 Jun, 2021 06:34 AM
22 Apr, 2021 04:33 AM
21 Apr, 2021 06:18 AM