Emptying Trash issue

atomicdecay's Avatar


12 May, 2017 04:43 PM

Weird issues with Trash...

In 431, if I delete an item (or many) in my inbox then go to Trash and hit the 'Empty Trash' button, they don't get deleted. I get prompted that they're going to be deleted, but nothing actually happens. If I go into Airmail on my iPhone I can still see all the items in Trash and can sucessfully empty the trash from Airmail iOS. At that point the Mac does should the messages removed.
If I delete an item in Airmail iOS and then check the Trash on my Mac, I can see the item AND hitting the 'Empty Trash' button does indeed remove it.
So I can get rid of messages I trashed on Airmail iOS, but not messages I trashed in the actual Mac app itself.

  1. Support Staff 1 Posted by Airmail on 12 May, 2017 04:47 PM

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    What account type are you using?

    Sent with Airmail

  2. 2 Posted by Paul B on 15 Jun, 2017 12:52 AM

    Paul B's Avatar

    I'm having exactly the same issue. Using Gmail for my mail account!

  3. 3 Posted by lap on 15 Sep, 2017 06:18 AM

    lap's Avatar

    I'm having the same problem. Trash will not clear out.

  4. 4 Posted by stuart on 07 Oct, 2017 02:47 PM

    stuart's Avatar

    I'm having the same problem with Version 3.3.3 (456) on OS X 10.11.6. Some items will delete from the trash but not others. Restarting fixes it; the Trash is empty after a restart of Airmail.

  5. 5 Posted by Courtney on 17 Feb, 2018 07:09 PM

    Courtney's Avatar

    I'm having same issue. When I hit "empty trash" button, it will delete some of the messages in the Trash folder, but not all. I can't determine any pattern to the email messages it doesn't delete. Have been trying to figure this out for months! Please fix.

  6. Support Staff 6 Posted by Airmail on 04 Mar, 2018 05:13 AM

    Airmail's Avatar

    check menu - window - operations
    airmail will not trash messages not yet fetched
    so if the trash is not fully fetched
    some messages can be downloaded after and empty trash

  7. 7 Posted by Gary on 28 Mar, 2018 09:59 PM

    Gary's Avatar

    I have the same problem, but am not using Airmail on my iPhone. Hence I cannot empty the desktop trash and my email account bounces incoming messages. Has a solution been determined?

  8. 8 Posted by Rob on 23 Apr, 2018 02:54 PM

    Rob's Avatar

    I had the same problem. I had filters applied at the time though, and noticed that once I removed those filters the Empty Trash button cleared the trash as expected.

  9. 9 Posted by Jody on 11 May, 2018 12:03 AM

    Jody's Avatar

    I'm having the same problem on my Man, but I don't have the app on my phone. I checked Window/Operations, and it says the operation completed. Still not working. It freezes the app as well.

  10. 10 Posted by Anders on 04 Sep, 2019 11:13 AM

    Anders's Avatar

    So, 2 years after first post, this is not fixed.
    When I look at Operations window and try emptying trash, no operation is added.
    Nothing happens.
    I'm using icloud account.

    Do you have another fix for this?

  11. 11 Posted by Fernando on 25 Sep, 2019 02:06 PM

    Fernando's Avatar

    Man, this is serious! Airmail developers must urgently look into this! 2 years and no action, please!!!!!

  12. 12 Posted by Garth on 18 Oct, 2019 01:49 AM

    Garth's Avatar

    +1 for me - seriously; this needs to be fixed guys! Come on Airmail; you have a great product apart from these sorts of things.

  13. 13 Posted by Amir on 09 Jan, 2020 10:55 AM

    Amir's Avatar

    This problem with emptying trash is annoying! Please fix.

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