Emptying Trash issue

atomicdecay's Avatar


12 May, 2017 04:43 PM

Weird issues with Trash...

In 431, if I delete an item (or many) in my inbox then go to Trash and hit the 'Empty Trash' button, they don't get deleted. I get prompted that they're going to be deleted, but nothing actually happens. If I go into Airmail on my iPhone I can still see all the items in Trash and can sucessfully empty the trash from Airmail iOS. At that point the Mac does should the messages removed.
If I delete an item in Airmail iOS and then check the Trash on my Mac, I can see the item AND hitting the 'Empty Trash' button does indeed remove it.
So I can get rid of messages I trashed on Airmail iOS, but not messages I trashed in the actual Mac app itself.

  1. Support Staff 1 Posted by Airmail on 12 May, 2017 04:47 PM

    Airmail's Avatar

    What account type are you using?

    Sent with Airmail

  2. 2 Posted by Paul B on 15 Jun, 2017 12:52 AM

    Paul B's Avatar

    I'm having exactly the same issue. Using Gmail for my mail account!

  3. 3 Posted by lap on 15 Sep, 2017 06:18 AM

    lap's Avatar

    I'm having the same problem. Trash will not clear out.

  4. 4 Posted by stuart on 07 Oct, 2017 02:47 PM

    stuart's Avatar

    I'm having the same problem with Version 3.3.3 (456) on OS X 10.11.6. Some items will delete from the trash but not others. Restarting fixes it; the Trash is empty after a restart of Airmail.

  5. 5 Posted by Courtney on 17 Feb, 2018 07:09 PM

    Courtney's Avatar

    I'm having same issue. When I hit "empty trash" button, it will delete some of the messages in the Trash folder, but not all. I can't determine any pattern to the email messages it doesn't delete. Have been trying to figure this out for months! Please fix.

  6. Support Staff 6 Posted by Airmail on 04 Mar, 2018 05:13 AM

    Airmail's Avatar

    check menu - window - operations
    airmail will not trash messages not yet fetched
    so if the trash is not fully fetched
    some messages can be downloaded after and empty trash

  7. 7 Posted by Gary on 28 Mar, 2018 09:59 PM

    Gary's Avatar

    I have the same problem, but am not using Airmail on my iPhone. Hence I cannot empty the desktop trash and my email account bounces incoming messages. Has a solution been determined?

  8. 8 Posted by Rob on 23 Apr, 2018 02:54 PM

    Rob's Avatar

    I had the same problem. I had filters applied at the time though, and noticed that once I removed those filters the Empty Trash button cleared the trash as expected.

  9. 9 Posted by Jody on 11 May, 2018 12:03 AM

    Jody's Avatar

    I'm having the same problem on my Man, but I don't have the app on my phone. I checked Window/Operations, and it says the operation completed. Still not working. It freezes the app as well.

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