Unable to close properly Airmail without killing it

frenchbeast's Avatar

frenchbeast

08 May, 2017 08:35 PM

Unable to close properly Airmail without killing it
And i request Airmail application to quit, the CPU starts to climb to 100%
The application is unresponsive.
So i have to kill it every time

  1. Support Staff 1 Posted by Airmail on 09 May, 2017 06:36 AM

    Airmail's Avatar

    preference>account>more>rebuild message cache

  2. 2 Posted by frenchbeast on 13 May, 2017 12:59 AM

    frenchbeast's Avatar

    Tried that few times.
    It will fix it for a while.
    The problem will come back.

  3. 3 Posted by Kencathedrus on 13 Sep, 2018 05:46 PM

    Kencathedrus's Avatar

    I have exactly the same problem. Deleted, reinstalled the app, reset message caches, CPU rockets to over 100%, have to force quit. This app was really good, but the current issues are forcing me to look for other mail apps.

  4. 4 Posted by Kencathedrus on 27 Sep, 2018 12:49 AM

    Kencathedrus's Avatar

    I've solved the problem for myself. It turns out it was my Exchange account. My work uses Outlook but for some reason I could only configure it on Airmail as an Exchange account. I noticed I was having similar issues with this account on Spark mail, and that's what made me discover there was a compatibility problem. What solved it for me was to delete the Exchange account and reconfigure it as an IMAP account. Since then Airmail has worked perfectly for me. CPU has remained stable and the app remain workable - no more freezes.

    A bunch of error email messages also appeared in my inbox soon after, which gives me the impression that there was some sort of bottleneck between the two servers, and that some endless looping process was causing Airmail to use too much CPU.

    Hope this information helps anyone else going through the same thing. It was really frustrating because I had come to depend on Airmail but this problem was making it unworkable.

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