Cannnot mark mail as Not Spam

dteplow's Avatar


31 May, 2017 05:53 PM

When I want to mark mail as Spam, it's easy to do. I just pull down the contextual menu and the command is right there (see screenshot). However, when mail is placed into my Junk Mail folder or my Spam folder and is Not spam, I am unable to pull down the contextual menu and see a "Not Spam" command. I would like the contextual menu ALWAYS to have both commands accessible. Is this possible?

  1. 1 Posted by Justin on 15 Mar, 2018 11:13 PM

    Justin's Avatar


    I'm following up on this and wondering if there is a fix to marking an email as non-spam when its mistakenly placed in SPAM?


  2. 2 Posted by Hugh on 19 Mar, 2018 08:47 PM

    Hugh's Avatar

    I, also, would like to know why I have an client email address that always get wrongly filtered/sent to the spam folder even though I continue to mark as "not spam".

  3. 3 Posted by Ben on 29 Mar, 2018 09:38 PM

    Ben's Avatar

    Yep, if you mark an email as not spam, it should somehow make sure anything from that same email address is not marked as spam in the future. Let me see this soon pleeeeease. I'll report in the slack beta.

  4. 4 Posted by Mod Qasem on 18 Sep, 2018 09:44 AM

    Mod Qasem's Avatar

    the same problem

  5. 5 Posted by Stephen Westerf... on 21 Oct, 2018 09:14 PM

    Stephen Westerfield's Avatar

    I'm having the same issue...a contact I accidentally marked as spam cannot be "un-marked" (even if I add it to my VIP list). Can you please look into this?

  6. 6 Posted by Christian on 19 Nov, 2018 02:45 AM

    Christian's Avatar

    same for me. SUPER annoying

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