Some rules do nothing, can't figure out why...

Frans van der Geest's Avatar

Frans van der Geest

25 May, 2017 04:06 PM

I have two rules I( also have in Apple Mail and work there) that simply do not work:
One that moves Spam (messages in Spam folder) messages for all accounts older than 3 days to the Trash;
And one that should run a Apple script on messages in the Trash: for that I created a label first in case it would not work, this also does nothing.
See screenshots for the rules.
Any ideas? I need to keep my Spam and Trash clean...

  1. Support Staff 1 Posted by Airmail on 26 May, 2017 05:33 PM

    Airmail's Avatar

    the rule is triggered by an event, generally a new mail arrived in the folder

  2. 2 Posted by Frans van der G... on 26 May, 2017 08:37 PM

    Frans van der Geest's Avatar

    Yes, I know: SpamSieve puts a message in the Spam folder, so shouldn't the rule kick in? uAnd when a message is put in the Trash, again shouldn't that rule be executed? What is the use of being allowed to create a rule if it would not work anyway...? What more is needed to evaluate messages? Do you say that messages only are evaluated once, example: when put in Spam they are not 3 days old, so after that they won't be evaluated again? In other words: how do I get this to works to remove old Spam and more important: to empty the Trash at startup? (The script should empty the Trash). Thanks for any help to get this working.

  3. Support Staff 3 Posted by Airmail on 27 May, 2017 02:51 PM

    Airmail's Avatar

    I guess that spam sieve run after the rule block so the rule trigger is not activated
    I have to investigate
    thanks for reporting

  4. 4 Posted by Frans van der G... on 29 May, 2017 10:17 AM

    Frans van der Geest's Avatar

    When I test the spam rule it works; it also works when applyingvto older messages in the rule setup dialog. So the problem is: how to get it to be executed when mail ariives?? It simply is not triggered...

  5. 5 Posted by Hamish on 13 Aug, 2017 12:20 AM

    Hamish's Avatar

    Just a heads up for anybody else troubleshooting this issue. I've found an odd fix:
    If you click the drop downs within your rules and re-select the desired options and then click preview it should now work.

    Hope that helps some of you!

  6. 6 Posted by Frans van der G... on 13 Aug, 2017 04:03 PM

    Frans van der Geest's Avatar

    That is NOT a (permanent) solution: what that does is just applying the rules once 'by hand'. The problem is that the next time rules are invoked by fetching mail, the messages will simply show again. The problem does NOT go away...

  7. 7 Posted by Cong on 20 Dec, 2017 08:32 AM

    Cong 's Avatar

    I have the same problem as well... no solution. I tried your solution but it's a temporary fix.

  8. Support Staff 8 Posted by Airmail on 22 Dec, 2017 06:42 PM

    Airmail's Avatar

    the rules are activated only for new email entering in inbox
    for other operation you need to run preview or action
    incoming rule is for incoming emails in INBOX

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