Weird attachments when replying to email

jbryant705's Avatar

jbryant705

16 Apr, 2018 01:39 PM

I'm not sure why, but sometimes when I reply to an email that had signatures in it, there are weird attachments included with my reply. I responded to an email to a customer and they asked what these were but I didn't understand why they were ever attached or created for that matter.

  1. 1 Posted by Jefferson on 25 Apr, 2018 10:13 PM

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    I get the same issue, and it often turns out to be the image embedded in my signature. No idea why they get turned into attachments and how to stop that.

  2. 2 Posted by bowtree00 on 08 May, 2018 10:07 PM

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    I have the same problem - this has been happening for some time now and my colleagues are beginning to complain. Any idea why this is happening and what can be done to correct the problem?

  3. 3 Posted by bharat on 11 May, 2018 04:20 AM

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    I am facing the same issue. My colleagues mentioned that my emails contain weird files. I had to remove the image in my signature. Not sure why it happens and is there a way to disable it.

  4. 4 Posted by michaelyang91 on 22 May, 2018 11:46 PM

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    Same issue for me too. My boss is telling me to stop using Airmail. It doesn't appear when I'm sending it, nor does it appear when they reply. But when I reply to them it definitely creates weird attachments of email signature images. If the recipient is in Gmail, it does NOT show paperclip attachment but it DOES show actual attachments.

    I've tried changing my email signature images to be HTML links, but Airmail will still create them as attachments when I reply to a reply.

    Closely documented and asked the dev team twice, but they don't seem to be interested in fixing it. Not surprising given that Airmail isn't exactly expensive. I would really want Airmail app to become subscription service and just be more responsive to all these bugs.. great design, many bugs, and bad composer usability.

  5. 5 Posted by Casper on 25 May, 2018 10:09 AM

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    SAme happening for me

  6. 6 Posted by Nick on 11 Jun, 2018 03:46 PM

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    Same here - how do I get this to stop?

  7. 7 Posted by michaelyang91 on 11 Jun, 2018 04:06 PM

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    I don’ think Airmail ever pays attention until this gets a lot more
    interest..

    Michael S. Yang
    양성우 (楊省宇)

    <http://www.linkedin.com/in/michaelyang91>

    P Please consider the environment before printing this email. Thank you.

  8. Support Staff 8 Posted by Airmail on 11 Jun, 2018 05:09 PM

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    have you tried to create a new signature?

  9. 9 Posted by Casper Holm on 11 Jun, 2018 05:10 PM

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    Dont use any on this account

    Casper Holm
    Strategic Design Analyst
    /Partner @  
    régime
    Behavioral Architecture & Design
    www.regime.dk    
    [email blocked]
    P +45  2033 2033

  10. 10 Posted by Nick on 11 Jun, 2018 05:11 PM

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    This occurs when the person you are replying to has an image in their signature. It is unrelated to our signatures.

  11. 11 Posted by Ryan on 18 Jun, 2018 07:08 PM

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    I'm seeing the same thing. Any ideas?

  12. 12 Posted by Xander on 26 Jun, 2018 01:11 AM

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    I actually doesn't have anything to do with other people's signatures. It is only my signature created in Airmail. Others in my company using Outlook do not have the same issue.

  13. Support Staff 13 Posted by Airmail on 27 Jun, 2018 08:52 PM

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    can you try this version?
    should fix the problem
    https://d.pr/f/IjLcTM

  14. 14 Posted by michaelyang91 on 28 Jun, 2018 06:57 PM

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    I will try this link and report back here.

    I've tried creating signatures both by direct drag-and-drop images and pure HTML. Both experienced same issue - my email threads start to show weird attachments, that are actually images in the signature. Every time a back-and-forth correspondence happens, it piles up - so I have 6 images on my signature, that became 12, 24, 48.. etc.

    On Gmail, paperclip icon does NOT show up on the list view, but once you click into see detail view of the thread, you see MANY attachments. If there's an actually attachment, it shows the icon, and when you go in to see the detail, it's very hard to find the attachment because of all the other weird attachments.

    Hoping this version solves t his.... I wrote about this issue in both request/bug forum and sent 2 emails to support about it..

  15. 15 Posted by michaelyang91 on 28 Jun, 2018 10:37 PM

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    Using the linked Airmail Beta version did NOT fix the issue.

    I downloaded Airmail Beta, added my account, created new signature by directly putting in images into Airmail (not HTML), and send these emails in the screenshot.

  16. 16 Posted by bowtree00 on 29 Jun, 2018 03:47 AM

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    Didn't work for me either. An attachment with a coded name is sent whenever I send an email from Airmail Beta with a logo in the signature. This coded attachment is not visible as an attachment in Airmail, but it's definitely there when viewed in Gmail.

    Just to be clear, I'm using a Gmail account (G-suite) to send an email with a logo in the signature.

  17. Support Staff 17 Posted by Airmail on 29 Jun, 2018 11:31 PM

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    ok the previous beta was solving the issue when replying an email with an inline attachment
    I cannot replicate the signature issue

    you create a signature > drag an image (png?) in the signature box > reply to an email
    and in the gmail web interface you can see multiple files?

    can you give me the logo img to test?

    thanks

  18. 18 Posted by michaelyang91 on 30 Jun, 2018 05:38 PM

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    Steps to Reproduce:

    1. Create a signature on Airmail (Beta or otherwise)
      1a. With ANY png file (one attached that I use)
      1b. With full HTML, all images linked to cloud
    2. (Email 1) Send email to someone using Desktop & Mobile Gmail or Mobile Outlook
    3. (Email 2) That person replies to the email.
    4. (Email 3) You reply back to that person's email.
    5. Check your reply (Email 3) on that person's Gmail or Outlook - it has multiple attachments. It is random alphanumeric value, but when you download and open it's an image in my signature.

    6. If that person replies (Email 4), then you reply again (Email 5) - the number of attachments will keep on doubling...

  19. Support Staff 19 Posted by Airmail on 02 Jul, 2018 12:25 PM

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    We really tryied to replicate this without success. would be someone be so kindy to make a video and send to [email blocked] for privacy purpose. thanks

  20. 20 Posted by toby on 18 Jul, 2018 10:09 AM

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    hello I am getting the same issue, google support said it is not them , it must be airmail3 I cant see the attachments in Airmail, but can when I log in to gmail direct

  21. 21 Posted by Matt on 09 Aug, 2018 06:21 PM

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    Same issue here

  22. 22 Posted by Lele on 25 Aug, 2018 04:54 PM

    Lele's Avatar

    same here, I see other people signature picture as attachments

  23. 23 Posted by Michal Sodek on 30 Aug, 2018 12:40 PM

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    I have the same issue and it's becoming very serious of my work email sent to clients. Please let me know if you need more thorough description how to replicate the problem.

  24. 24 Posted by Liz on 02 Oct, 2018 09:31 PM

    Liz's Avatar

    Having the same issue and my clients think I'm sending them possible virus files - so I've refrained from using Airmail until it's figured out. Didn't know why this was happening until I found this thread!

  25. 25 Posted by michaelyang91 on 18 Oct, 2018 03:14 PM

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    GUYS! I got a response from Airmail while replying back about their yet-another product after Cappuccino - Memo. I'm in the process of trying this out... Please try it too and report back here if it worked for you or if it didnt....

    "For the Attachment issue- Please go to Airmail Preferences > Accounts > [Account] > More > and select the message content and attachments to download.

    Then, Please go to Preferences > [Account] > More > Clean Messages Cache."

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