Search is now abominable

Mitch's Avatar


27 Mar, 2018 07:31 PM

The search function has never been what it should be in terms of a quick turnaround. Now it is terribly slow and sometimes totally unusable. I have to resort to other mail clients to dig back and find what I want.

Someone needs to totally rethink the search function and bring it into the 21st century.

  1. 1 Posted by Pam on 01 May, 2018 03:36 PM

    Pam's Avatar

    The search function works only occasionally on Airmail 3. Like Mitch, I have to go to other mail clients to search. Please fix!!
    No search window appears. When I use the "search all messages" from the menu, nothing happens.

  2. 2 Posted by Anton Iakimov on 28 Jun, 2018 04:15 PM

    Anton Iakimov's Avatar

    Hi there!

    Have the same issue. I like an Airmail client but search in unreliable (I use web Gmail for search).

    Is there any fix or workaround for this?

    BTW, does anyone know a good macOS client with fast search?

  3. Support Staff 3 Posted by Airmail on 29 Jun, 2018 11:31 PM

    Airmail's Avatar

    please rebuild the message cache

  4. 4 Posted by Jordan on 27 Jul, 2018 02:27 PM

    Jordan 's Avatar

    Rebuild message cache, barely helps. The search is so bad I am thinking of leaving the service. It is slowing me down so much with my work that it is outweighing all the positives of the app. It's a shame you can't improve the performance, it seems very few people are satisfied with search performance.

  5. 5 Posted by js on 30 Jul, 2018 07:45 PM

    js's Avatar

    Same problem here (see my other ticket). Rebuilding the message cache does not change anything and does NOT help.

  6. 6 Posted by js on 30 Jul, 2018 07:57 PM

    js's Avatar

    Here are more detailed informations and some screenshots.

    Search is not usable. I switched back to Mac mail, searching for mails is a feature I use several times a day.

    Either search does not find anything or it needs several minutes (!!!) to find something.

    AirMail Beta Version 3.5.5 (503)

    See screenshots.

  7. Support Staff 7 Posted by Airmail on 21 Aug, 2018 05:46 AM

    Airmail's Avatar

    js what account is ? exchange?

  8. 8 Posted by KSP on 06 Oct, 2018 06:55 PM

    KSP's Avatar

    I have the same problem. The search is next to unsuable. It's slow, sometimes doesn't find things, and … I've more or less given up on it. It happens on both Gmail and Exchange accounts. I now go to the web interfaces to search, which naturally is a horrible situation.

  9. 9 Posted by js on 06 Oct, 2018 06:56 PM

    js's Avatar

    Liebe(r) Email-Schreiber(in).

    Ich bin ab dem 08.10. wieder im Büro erreichbar. Emails werden bis dahin nur sehr zeitverzögert gelesen. Wenden Sie sich bitte an meine Vertretung, Herrn Thomas Zwolsky ([email blocked])

    Für vertriebliche Fragen steht Ihnen Herr Lukas Dingelmaier ([email blocked]) zur Verfügung.

    Mit herzlichen Grüssen

    Jörn Steinhauer

    e: [email blocked]
    m: +49 160-5376652
    t: +49 821-50981.0
    t: @alphasystems_de
    s: joern_steinhauer

    e = email • m = mobile • w = work • h = homepage t = twitter • f = facebook • l = linkedin • s = skype

    alphasystems gmbh • Pröllstrasse. 17 • 86157 Augsburg, Germany
    GF: Jörn Steinhauer • Registergericht Augsburg • HRB 12914
    member of netz16 group • Solutions for your future

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac