Unwanted attachments

m.rebuffel-amselek's Avatar

m.rebuffel-amselek

27 Jan, 2018 10:53 AM

Hello Airmail Team,

When I exchange multiple emails with someone, a few attachments get automatically added to my messages along the way.
It looks like the images included in my recipient's signature for instance get added to my own messages whereas I never added any attachment. Thus my messages appear with a little paper clip icon even when I haven't attached anything.
Here is a screenshot.

Please could you help me fixing this issue since it becomes very annoying and confusing for my clients to see paper clips where there are no real attachments except images they can't even open.

Many thanks

M.

  1. Support Staff 1 Posted by Airmail on 04 Mar, 2018 05:21 AM

    Airmail's Avatar

    what account type?
    exchange?

  2. 2 Posted by m.rebuffel-amse... on 05 Mar, 2018 09:08 AM

    m.rebuffel-amselek's Avatar

    Exchange yes

    Marine REBUFFEL-AMSELEK
    Digital Production Manager
    +33 6 08 04 12 23 | 8 rue Lavoisier 75008 Paris

    [f]<http://www.facebook.com/lonsdaledesign/>[t]<https://twitter.com/lonsdaledesign>[i]<http://www.instagram.com/lonsdaledesign>[in]<http://www.linkedin.com/company/lonsdale-design>[lonsdale.fr]<http://www.lonsdale.fr>
    [LONSDALE][in design we trust]

    On 4 mars 2018 at 06:21:41, Airmail ([email blocked]<mailto:[email blocked]>) wrote:

  3. 3 Posted by turnertomes on 14 Mar, 2018 07:52 PM

    turnertomes's Avatar

    I’m having a similar problem. When I have sent an attachment and want to delete it before storing the sent email, most of the time the attachment cannot be deleted. Neither by dragging or using Control the command. This happens all of the time with a larger attachment!

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