Downloading Attachments Fails

alsiladka's Avatar

alsiladka

13 Jan, 2018 08:19 AM

From the past very many weeks, attachments do not get downloaded despite waiting for minutes together. It is easier to open the webmail to download attachments lately for Gmail accounts.

  1. Support Staff 1 Posted by Airmail on 16 Jan, 2018 03:24 PM

    Airmail's Avatar

    what kind of attachments?

  2. 2 Posted by Damian on 20 Jan, 2018 07:14 PM

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    The same here. Jpg files in my case

  3. 3 Posted by Wilco on 11 Feb, 2018 02:10 PM

    Wilco's Avatar

    Here the same for pdf’s mostly but also other type of files. Only happens on the iPad Air, iPhone 7 and iPad mini have no issue.

  4. Support Staff 4 Posted by Airmail on 04 Mar, 2018 05:10 AM

    Airmail's Avatar

    rebuild the message cache for that account please

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