Attachments not showing up

evan.goldin's Avatar

evan.goldin

15 Dec, 2017 09:45 PM

Hey all,

I'm seeing an issue with attachments. Increasingly, attachments just don't show up in Airmail. I was just sent an email with a 1.2mb PPT file attached. On Gmail.com, it shows fine. In Airmail Mac Beta, I see a winmail.dat file attached, but nothing else.

Anyone know how to fix?
- Evan

  1. 1 Posted by claus on 18 Dec, 2017 09:50 AM

    claus's Avatar

    I am having the exact same issue with IMap and Exchange. winmail.dat PDF attachments and .xls attachments. It appears to happen when the sender is using Outlook exchange....This is a HUGE problem for me....

  2. 2 Posted by evan.goldin on 19 Dec, 2017 07:05 PM

    evan.goldin's Avatar

    Any response here guys?

  3. Support Staff 3 Posted by Airmail on 22 Dec, 2017 06:45 PM

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    can you give me some sample email
    to test?

  4. 4 Posted by evan.goldin on 25 Jan, 2018 07:01 AM

    evan.goldin's Avatar

    Just sent to [email blocked]. This is happening all the time.

  5. 5 Posted by evan.goldin on 29 Jan, 2018 06:31 PM

    evan.goldin's Avatar

    Any word on this? It's going to lead me to switch back to Gmail.com if it can't be fixed :(

  6. 6 Posted by vrm on 14 Feb, 2018 03:48 AM

    vrm's Avatar

    Same problem.
    Some attachments simply don't appear in Airmail 3.
    Any news on this issue?

  7. 7 Posted by Td3lb on 01 Mar, 2018 05:09 AM

    Td3lb's Avatar

    2 months and still nothing? Can you guys at least acknowledge this issue and post status ? It’s kind of a big deal.

  8. Support Staff 8 Posted by Airmail on 04 Mar, 2018 05:03 AM

    Airmail's Avatar

    is the issue related to some specific attachment?
    ppt? pdf?

  9. 9 Posted by morganoc on 22 Mar, 2018 12:49 PM

    morganoc's Avatar

    Hi guys, I have the same issue. A very annoying issue at that. It seems to randomly occur with attachments of various types (pdf, images, docs etc). Checking the same email on different occasions will yield different results (i.e. sometimes the attachments will show, but more oftenly won't appear). Clicking "Save Attachments" or "Save..." will always work - just that the attachments don't appear in the email itself. This means I reluctantly have to log directly into gmail to view attachments.

  10. 10 Posted by Dale Ossip John... on 13 Apr, 2018 02:00 PM

    Dale Ossip Johnson's Avatar

    We continue to have the same problem. Even rebuilding the cache does not resolve it. We use the mail client in our business. It has many features which we want. However the ongoing issue of not being able to see attachment and having to go back to the Apple Mail.App is intolerable and unworkable. The developer has offered no meaningful solutions. It is embarrassing to discover from our clients that they have sent attachments that we cannot recover. It is my hope that at some point that the developer will bring this software into practical use in a business environment. We would like to use the software when it is commercially useable.

  11. 11 Posted by john on 03 May, 2018 06:42 AM

    john's Avatar

    I have just experienced the same problem. Client sent an email with two PDF files attached. Only one of them showed and that was deemed to be corrupted. However when I opened the email using Apple mail, both attachments were there and they were both fine.

    Please fix this as it caused some embarrasement when I accused my client of sending a corrupt file..

  12. 12 Posted by Matt Kobelski on 17 May, 2018 12:48 PM

    Matt Kobelski's Avatar

    Can I get a refund and go back to gmail? Same issue, no resolution

  13. 13 Posted by Jackie on 12 Jun, 2018 08:51 PM

    Jackie's Avatar

    I'm having the same problem. I'm running the trial version....any fixes? This is make or break for this program.

  14. 14 Posted by Paul on 19 Jun, 2018 06:40 PM

    Paul's Avatar

    Same issue here

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