search box not appearing

shan sinha's Avatar

shan sinha

28 Nov, 2017 11:40 PM

search box is not appearing

  1. Support Staff 1 Posted by Airmail on 29 Nov, 2017 11:41 AM

    Airmail's Avatar

    can you replicate it?

  2. 2 Posted by Mike Thibideau on 14 Jan, 2018 10:34 PM

    Mike Thibideau's Avatar

    Same problem as Shan. Search missing.

  3. Support Staff 3 Posted by Airmail on 16 Jan, 2018 03:26 PM

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    can you replicate?

  4. 4 Posted by Shan Sinha on 16 Jan, 2018 03:27 PM

    Shan Sinha's Avatar

    Not reliably. It happens multiple times throughout the day and I have to
    restart Airmail to bring it back.

    Is there anything else I can do to help track it down?

  5. Support Staff 5 Posted by Airmail on 16 Jan, 2018 03:33 PM

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    what version of iOS and Mac are you on?

  6. 6 Posted by Shan Sinha on 16 Jan, 2018 03:34 PM

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    This is on my Mac. I am on 10.13.2 (High Sierra)

  7. Support Staff 7 Posted by Airmail on 16 Jan, 2018 03:35 PM

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    not retina right?

  8. 8 Posted by Shan Sinha on 16 Jan, 2018 03:39 PM

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    not retina.

  9. 9 Posted by Ireney on 14 Feb, 2018 03:48 AM

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    I have an issue with the search box as well. It is available when I first launch the client, but simply disappears after some time. Restarting Airmail brings it back. I'm on a late 2013 Retina MacBook Pro running High Sierra. The laptop is connected to a Thunderbolt dock 24/7. I think it could be happening after it goes to sleep and I wake it up, but that I'm not 100% certain. I will monitor this more closely and see if I can replicate it.

    I'm using v3.5.4 (467).

  10. 10 Posted by Dodobird on 19 Feb, 2018 07:28 PM

    Dodobird's Avatar

    Hi there,

    Same here. The search box disappears after sometime. I am uncertain as to what causes it, but it seems to happen after I lock my screen.

    I am also on a MacBook pro running High Sierra.

  11. 11 Posted by Dodobird on 19 Feb, 2018 07:29 PM

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    here is a screenshot

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