search box not appearing

shan sinha's Avatar

shan sinha

28 Nov, 2017 11:40 PM

search box is not appearing

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  1. Support Staff 31 Posted by Airmail on 04 Jul, 2018 08:38 PM

    Airmail's Avatar

    just tested with an external monitor
    do I have to set them as mirroring?
    seems an erratic bug
    cannot replicate it

  2. Airmail closed this discussion on 04 Jul, 2018 08:38 PM.

  3. Airmail re-opened this discussion on 04 Jul, 2018 08:39 PM

  4. 32 Posted by Christopher Waw... on 09 Jul, 2018 08:51 PM

    Christopher Wawak's Avatar

    This is happening as well. I use two external monitors on MacOS 10.13.5.

  5. 33 Posted by Matt on 12 Jul, 2018 09:43 PM

    Matt's Avatar

    I have this issue too. I have one external monitor.

    Quitting and restarting Airmail brought the search field back.

  6. 34 Posted by Gabe on 21 Jul, 2018 04:34 PM

    Gabe's Avatar

    Same. I use an external monitor, not with mirroring. When I unplug the external, it does not fix the problem. The only fix is to reboot Airmail.

    Airmail, please respond to this group with a fix. This has been going on for some time now.

  7. 35 Posted by Jon Stonis on 02 Aug, 2018 02:05 PM

    Jon Stonis's Avatar

    I experience the same issue. The search bar (top-right) area disappears after the app has been open for X hours. If I close Airmail and then re-open it will appear. Kind of a pain and would like to see this fixed.

  8. 36 Posted by Michael on 17 Aug, 2018 04:10 PM

    Michael's Avatar

    Same, no search box since started using external monitor.

  9. Support Staff 37 Posted by Airmail on 21 Aug, 2018 05:45 AM

    Airmail's Avatar

    seems related to external monitor
    I 'm using an external monitor but I cannot replicate
    there is one event that triggers the missing search box?

  10. 38 Posted by Vitezslav on 17 Sep, 2018 01:36 PM

    Vitezslav's Avatar

    Hi,

    my search box is disappearing regularly as well and only restart of Airmail can solve it. It doesn't matter if I have external monitor or not. It happens all the time. Very annoying

  11. 39 Posted by Robert on 02 Oct, 2018 10:21 PM

    Robert's Avatar

    Hi,

    The search box disappears regularly. Probably at least once a day.

    It is becoming almost worth changing apps as it is so disrupting to productivity.

    Is this problem going to be solved?

    The problem has been known for a long time know.

    Thanks in advance.

  12. Support Staff 40 Posted by Airmail on 10 Oct, 2018 11:39 AM

    Airmail's Avatar

    I cannot replicate the issue
    with dual monitor, is probably due with that configuration
    thanks for reporting

  13. 41 Posted by Jian Wu on 16 Oct, 2018 01:00 PM

    Jian Wu's Avatar

    I have the same issue. This issue has been posted online long time ago. The administrator should pay attention to this problem as without searching function, reading a massive amount of emails is a huge pain. This could lead to the entire app become useless.

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