search box not appearing

shan sinha's Avatar

shan sinha

28 Nov, 2017 11:40 PM

search box is not appearing

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  1. Support Staff 31 Posted by Airmail on 04 Jul, 2018 08:38 PM

    Airmail's Avatar

    just tested with an external monitor
    do I have to set them as mirroring?
    seems an erratic bug
    cannot replicate it

  2. Airmail closed this discussion on 04 Jul, 2018 08:38 PM.

  3. Airmail re-opened this discussion on 04 Jul, 2018 08:39 PM

  4. 32 Posted by Christopher Waw... on 09 Jul, 2018 08:51 PM

    Christopher Wawak's Avatar

    This is happening as well. I use two external monitors on MacOS 10.13.5.

  5. 33 Posted by Matt on 12 Jul, 2018 09:43 PM

    Matt's Avatar

    I have this issue too. I have one external monitor.

    Quitting and restarting Airmail brought the search field back.

  6. 34 Posted by Gabe on 21 Jul, 2018 04:34 PM

    Gabe's Avatar

    Same. I use an external monitor, not with mirroring. When I unplug the external, it does not fix the problem. The only fix is to reboot Airmail.

    Airmail, please respond to this group with a fix. This has been going on for some time now.

  7. 35 Posted by Jon Stonis on 02 Aug, 2018 02:05 PM

    Jon Stonis's Avatar

    I experience the same issue. The search bar (top-right) area disappears after the app has been open for X hours. If I close Airmail and then re-open it will appear. Kind of a pain and would like to see this fixed.

  8. 36 Posted by Michael on 17 Aug, 2018 04:10 PM

    Michael's Avatar

    Same, no search box since started using external monitor.

  9. Support Staff 37 Posted by Airmail on 21 Aug, 2018 05:45 AM

    Airmail's Avatar

    seems related to external monitor
    I 'm using an external monitor but I cannot replicate
    there is one event that triggers the missing search box?

  10. 38 Posted by Vitezslav on 17 Sep, 2018 01:36 PM

    Vitezslav's Avatar


    my search box is disappearing regularly as well and only restart of Airmail can solve it. It doesn't matter if I have external monitor or not. It happens all the time. Very annoying

  11. 39 Posted by Robert on 02 Oct, 2018 10:21 PM

    Robert's Avatar


    The search box disappears regularly. Probably at least once a day.

    It is becoming almost worth changing apps as it is so disrupting to productivity.

    Is this problem going to be solved?

    The problem has been known for a long time know.

    Thanks in advance.

  12. Support Staff 40 Posted by Airmail on 10 Oct, 2018 11:39 AM

    Airmail's Avatar

    I cannot replicate the issue
    with dual monitor, is probably due with that configuration
    thanks for reporting

  13. 41 Posted by Jian Wu on 16 Oct, 2018 01:00 PM

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    I have the same issue. This issue has been posted online long time ago. The administrator should pay attention to this problem as without searching function, reading a massive amount of emails is a huge pain. This could lead to the entire app become useless.

  14. 42 Posted by Nora on 15 Nov, 2018 03:14 PM

    Nora 's Avatar

    Same issue here and it is VERY annoying. I have to dig through emails pretty frequently throughout the day and at least once a day have to save started drafts, star open emails so I remember which I need to address, etc so that I can restart the application.

    PLEASE fix this bug. Ive grown accustomed to the interface and otherwise very much like this email platform, but this issue is enough to make me want to switch.

  15. 43 Posted by Steve on 16 Nov, 2018 05:20 PM

    Steve's Avatar

    I get the same issue. The search box in Airmail disappears all the time. It's very frustrating. Please can you fix this a.s.a.p.

  16. 44 Posted by min on 18 Nov, 2018 07:14 PM

    min's Avatar

    Damn, again!!! Dissapeared. Last time I was offered to take Airmail Beta. It worked so far until today - search box is gone!

  17. 45 Posted by jcgrij on 22 Nov, 2018 06:28 PM

    jcgrij's Avatar

    Exactly same issue. I connect/disconnect from several different monitors during the day and it makes Airmail completely unusable.

  18. 46 Posted by Accuria on 02 Dec, 2018 08:16 PM

    Accuria's Avatar

    I've also had this for almost a year now, can you please look into getting this fixed? It has been an open issue for quiet a while.

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