New beta doesn't open links to web browser…

Robs Muir's Avatar

Robs Muir

28 Sep, 2017 06:21 PM

The latest update Airmail Beta Version 3.3.3 (453), no longer opens a web browser correctly when clicking on a link within an e-mail message. Clicking on a link opens a blank web page in Chrome Canary but I must manually copy the link and paste it into the browser's search box. Awkward.

  1. 1 Posted by elifestyle on 28 Sep, 2017 07:38 PM

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    FWIW, I am not experiencing this problem with build 453, and Chrome Version 61.0.3163.100 (Official Build) (64-bit). I'm running Mac OS 10.13.

    EDIT: Correction: I see it now. Plain-text links open fine, but image links in HTML messages do not open in Chrome.

  2. 2 Posted by Daniel Price on 29 Sep, 2017 11:06 AM

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    I'm experiencing the same thing - links not loading.

    Chrome: Version 60.0.3112.113 (Official Build) (64-bit)
    Airmail: 453
    Mac 10.13

  3. 3 Posted by fran on 26 Oct, 2017 07:53 AM

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    It doesn't work for me either. Links open a new empty Chrome window.

  4. 4 Posted by donotgetemail on 27 Oct, 2017 02:29 PM

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    It's working for me using the latest beta 459. It looks like you are on 453, maybe it is fixed?

  5. 5 Posted by Robs Muir on 28 Oct, 2017 12:39 AM

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    I am now running Version 64.0.3251.0 (Official Build) canary (64-bit). Previous versions all correctly opened HTML links from my e-mail app for a while immediately after updates, but all eventually failed—sometimes after as little as a day. Upgrading to latest build always seem to restore functionality, but this is temporary.

    It's as if the daily builds have a 'sell by date'…

  6. 6 Posted by Dave Jones on 14 Nov, 2017 07:33 AM

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    I'm having the same issue (it just started in the middle of last week), I'm on Chrome Version 61.0.3163.100 (Official Build) (64-bit) and Airmail 3 Version 3.5.3 (461).

  7. 7 Posted by Dave Jones on 14 Nov, 2017 07:44 AM

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    Just updated to Version 62.0.3202.94 (Official Build) (64-bit) and it is now working, I will keep you posted on how things go.

  8. 8 Posted by Teresa on 17 Nov, 2017 05:35 PM

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    I also updated to Version 62.0.3202.94 (Official Build) (64-bit), and that fixed the problem.

  9. 9 Posted by Simon on 19 Nov, 2017 10:19 AM

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    I'm on 461 and still experience this bug.

  10. Support Staff 10 Posted by Airmail on 22 Nov, 2017 08:27 PM

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    is a chrome issue update chrome thanks :)

  11. 11 Posted by ray p on 06 Dec, 2017 03:44 PM

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    I am experiencing the same issue.

  12. 12 Posted by Patrick Gruner on 08 Dec, 2017 07:20 AM

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    I'm having the same issue, any resolution yet?

  13. 13 Posted by Stephanie Walte... on 12 Dec, 2017 12:26 PM

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    Any feedback?

  14. 14 Posted by M on 12 Dec, 2017 12:44 PM

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    I had the issue until i updated Google Chrome just now. Now it works fine again.

  15. 15 Posted by jess on 12 Dec, 2017 05:55 PM

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    I'm having the same problem since the last update (on 467), and I don't have any Chrome updates to install so I have no idea what's happening. It just opens a new blank Chrome window any time I click a link.

  16. 16 Posted by Ray Princiotta on 13 Dec, 2017 03:47 PM

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    I was having the same problem. I went to: Chrome settings> About Chrome at
    bottom > I checked for Updates and it showed “Relaunch” which I did. The
    problem is solved and links are going into the address bar on chrome.
    Chrome however is opening in the background. So I sized Airmail smaller so
    I can see the address bar. I hope this is helpful.

  17. 17 Posted by Robs John Muir on 14 Dec, 2017 04:01 PM

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    I find that after about 24 hours, I need to do another update of Chrome
    Canary. This does, indeed, fix the problem, but—just like clockwork—after
    about a day, I need to do ANOTHER Update to fix this recurring problem. I’m
    using the latest, Version 65.0.3293.0 (Official Build) canary (64-bit),
    with Airmail Beta Version 3.5.3 (464).

    This problem has been going on for weeks


  18. 18 Posted by Ryan on 14 Dec, 2017 08:16 PM

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    App updated this morning via the AppStore. Links no longer open in browser. They open the browser but do not send the link to the browser. Empty browser window, no URL in browser bar. Text links and HTML links affected.

  19. 19 Posted by Roger on 14 Dec, 2017 09:49 PM

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    Restarting Chrome will possibly fix this issue of links not working.

  20. 20 Posted by simon on 15 Dec, 2017 06:56 PM

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    Updating/ relaunching Chrome did it for me. Thanks, Ray Princiotta!

  21. 21 Posted by john on 04 Jan, 2018 08:09 PM

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    Running Chrome Version 63.0.3239.108 and it just launches the browser but link does not transfer or open

  22. 22 Posted by Robs John Muir on 04 Jan, 2018 08:54 PM

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    Now running Version 65.0.3311.0 (Official Build) canary (64-bit), and the
    problems seem largely resolved. Your milage may vary…

    Cheers, Robs.

  23. 23 Posted by Phil Dupont on 06 Jan, 2018 06:47 PM

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    The problem exists with Safari as well. Version 11.0.3 (13604.5.3) I click on a link, and the link is actually opened in the browser but you don't go to the browser to see the link.

  24. 24 Posted by Suzanne on 08 Jan, 2018 01:21 AM

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    FIX: Update to the new Chrome, just released. It will fix this issue.

  25. Airmail closed this discussion on 16 Jan, 2018 03:31 PM.

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