On version 432 and I have the same issue with an Exchange account - from within Airmail I cannot send messages from this account or to this account. From within Airmail I've checked the account setup and it passes the connection verification test.
If I use the web interface to my Exchange account - everything appears normal.
As per conversation with Mark on support chat, I too am seeing this issue.
My environment is as follows:
macOS Sierra 10.12.5
Airmail App 3.2.7 (432)
Corporate Gmail account.
Sending email intermittently fails (copy is stored in Drafts folder).
Restarting the app generally clears the issue, however it then subsequently returns. Note, the machine is not put into sleep mode between issues occurring etc, rather it is being used constantly for the duration.
Some operations (both copy and move) remain stuck in a pending state (manually clearing these does not appear to resolve the issue either).
I am having the same issue. After this issue and the BCC issue, I am really on the fence with Airmail. I love the app - some many great capabilities. But it is failing at the very basics of email.
I found out that sending wasn't working when I had to get a file to a client of mine on a tight deadline and he kept calling me saying he didn't have it. I now wonder how many other emails of mine haven't been delivered.
on 24 May, 2017 10:21 AM
I'm having a similar problem.
When I write an email and for some reason the Wifi drops out the email tries to send, fails to send and so Airmail dumps it into the Draft folders.
The problem is twofold,
- one it doesn't tell me it did this and simply dumps the mail into Drafts. - secondly, I'm so used to other apps that keep the mail in the outbox and tries to send when next online. That means I'm not used to constantly checking whether something has been sent or not. This is getting me into trouble at work because something isn't being sent when I thought it had already been sent.
Airmail, can you please fix this, perhaps by creating an outbox where the message sits and gets automatically sent from when next online.
Like the previous user I love Airmail but will likely have to move if this and a few other things don't get sorted soon. But thats a bit of a moot point since you already have my money - but I would pay for upgrades each year if necessary.
on 24 May, 2017 05:26 PM
Airmail Support - don't understand.
No 'error log' is created that I know of.
This is a feature issue.
It seems that the application has been designed to only try to send an email once and if that fails then dump it into the Drafts folder. That's not the way any other email application that I've ever used works. So it's peculiar that Airmail works like this.
To fix it would involve the app trying to send the mail next time network activity is detected - don't know how you make that happen but all other email apps that I've used make it happen.
Thanks for reading these and responding, much appreciated :)
Ya, mine was doing the same thing. Embarrassing when you KNOW you've sent something. Also my rules stopped working and I'm not receiving email to my IMAP account. I have to go into my Mac Mail to get those. I was told to download the beta and that I would have to set my preferences again. This app has one heck of a lot of preferences. My rules still don't work. Now I have to redo my rules! That's just messed up! I just discovered that my incoming mail is going into my trash folder and I lost some of it before I could open it. I just downloaded the latest beta Version 3.2.9 (437). I think it's just a dummy fix cos it didn't do anything.
I don't have anywhere that shows run logs as your photo depicts. I just discovered that I can't take my mail out of trash. There is no longer a function to right click. I just put in a complaint to Apple/iTunes. I just noticed there's yet another update. My eyes are starting to roll.
having this problem again.. Had it in the past and abandoned Airmail then recently got the new series of betas and the problem was not apparent so moved to paid version and added corp accts.. now, it is doing it again..
on 21 Jun, 2017 09:09 PM
I am having the same issue and has been ongoing now for the past 2 months. It has just got much worse. I am running 3.3.2 (442). It only sends if you close down Airmail and reopen. Once you reopen Airmail it sends immediately
I noticed this problem some months ago, the bad thing for me is that I don't find the unsend mail: it is not in the draft!
I was running 3.2.1, tried to update to beta but when I saw that it asked to start from scratch I turned back to 3.2.1 and than upgraded via App Store to 3.3.2. Maybe at least I'll have the unsent mail saved to drafts!!!!!!
Anyway, I use Gmail and two corporate emails, imap, on a macbook pro i7, 16Gb, SSD.. running Sierra 10.12.5. I have thousand mails and i find the search really far SLOOOOWER than Mail.
Is it possible to switch to beta without a complete reinstall?
on 29 Jun, 2017 12:48 AM
Yes, I have been having this same issue of mail not sending and getting stuck in the drafts folder. A forced quit of the program and a restart usually fixes the issue. for awhile until it does it again. The issue happens on the App Store and the Beta version in our exchange accounts. It happens on all three of our computers with AirMail installed. I have raised this issue with the support team via the on-line chat several times, but still it has not been solved. What was looking like a good program when first purchased is now looking like a waste of money for the amount of problems it is causing. Is there any plan to fix this issue soon?
on 29 Jun, 2017 12:53 AM
Agreed that this is very frustrating. I have had no response on this issue for weeks despite following instructions to:
• Send logs (no response) • Updating to latest version - no change and again no response The problem seems to be directly related to Exchange accounts and is intermittent but getting more frequent.
on 29 Jun, 2017 01:02 AM
Yes, it is the intermittent aspect that makes it hard to nail down. I have tried changing the "delay sending" settings to see if there is a pattern but nothing is consistent yet. I have just changed the firewall settings in the Apple preferences and added AirMail in the list of allowed programs to see if that makes a difference. I will try this for awhile and see what happens.
Same here. Today is even worse, I've restarted my machine 2 times after I tried the quit and open technique 5 times, 15 emails as "local sent" and lots of new emails that aren't being pulled down. Any help here is really appreciated!